Mastering ServiceNow - Second Edition: Everything You Need to Know About ServiceNow Helsinki and Beyond
Mastering ServiceNow - Second Edition: A Comprehensive Guide to Automate and Optimize Your Business Processes
If you are looking for a way to streamline your business processes, improve your customer satisfaction, and increase your productivity, then you might want to consider using ServiceNow. ServiceNow is a cloud-based platform that provides a suite of tools and applications for IT service management, IT operations management, IT business management, security operations, customer service management, human resources, and more. With ServiceNow, you can automate workflows, integrate systems, manage data, and create custom applications that suit your specific needs.
Mastering ServiceNow - Second Edition download pdf
But how do you get started with ServiceNow? And how do you master its features and functionalities? That's where Mastering ServiceNow - Second Edition comes in. This book is a comprehensive guide that covers everything you need to know about ServiceNow, from the basics to the advanced topics. Whether you are a beginner or an expert, this book will help you learn how to use ServiceNow effectively and efficiently.
In this section, we will introduce you to ServiceNow, its benefits, and its new features in the second edition of Mastering ServiceNow.
What is ServiceNow?
ServiceNow is a software-as-a-service (SaaS) platform that delivers digital workflows for enterprise operations. It was founded in 2004 by Fred Luddy, who wanted to create a simple and easy-to-use system for managing IT services. Since then, ServiceNow has evolved into a powerful platform that supports various domains and industries, such as IT, security, customer service, human resources, finance, legal, marketing, etc.
ServiceNow enables you to create applications that automate and optimize your business processes. You can use the built-in applications that come with the platform, or you can build your own applications using the low-code or no-code development tools. You can also integrate ServiceNow with other systems using APIs and web services. With ServiceNow, you can manage your data in a centralized database that ensures consistency and accuracy across your organization.
Why use ServiceNow?
ServiceNow offers many benefits for businesses of all sizes and sectors. Some of the main benefits are:
Improved efficiency and productivity: ServiceNow helps you automate repetitive and manual tasks, reduce errors and delays, and streamline workflows. This saves you time and money, and allows you to focus on more strategic and creative work.
Enhanced customer satisfaction and loyalty: ServiceNow helps you deliver faster and better services to your customers, both internal and external. You can provide self-service portals, chatbots, surveys, feedback, and notifications to your customers, and resolve their issues and requests quickly and effectively.
Increased visibility and control: ServiceNow helps you monitor and measure your performance, identify bottlenecks and risks, and implement improvements. You can use dashboards, reports, analytics, and alerts to gain insights into your operations and make data-driven decisions.
Scalability and flexibility: ServiceNow helps you adapt to changing business needs and demands. You can easily add or modify applications, workflows, integrations, and data without affecting the existing functionality. You can also scale up or down your resources as needed, without worrying about infrastructure or maintenance.
Innovation and transformation: ServiceNow helps you transform your business processes and outcomes. You can leverage the latest technologies, such as artificial intelligence, machine learning, natural language processing, etc., to enhance your capabilities and create new value for your customers.
What is new in the second edition of Mastering ServiceNow?
The second edition of Mastering ServiceNow is updated to reflect the latest features and functionalities of ServiceNow. It covers the following topics:
The new user interface of ServiceNow, which is more modern, intuitive, and customizable.
The new application development tools of ServiceNow, such as Flow Designer, IntegrationHub, Guided App Creator, etc., which enable you to create applications faster and easier.
The new security features of ServiceNow, such as encryption at rest, encryption context, advanced authentication, etc., which enhance the protection of your data and systems.
The new performance optimization techniques of ServiceNow, such as caching, indexing, clustering, etc., which improve the speed and reliability of your applications.
The new best practices and standards of ServiceNow, such as coding conventions, testing methods, documentation guidelines, etc., which ensure the quality and maintainability of your applications.
The second edition of Mastering ServiceNow also includes more examples, exercises, tips, tricks, and resources to help you learn and master ServiceNow.
How to download Mastering ServiceNow - Second Edition pdf
In this section, we will show you how to download Mastering ServiceNow - Second Edition pdf from the official website of the publisher. The steps are as follows:
Step 1: Visit the official website of the publisher
The publisher of Mastering ServiceNow - Second Edition is Packt Publishing. You can visit their website at https://www.packtpub.com/. On the homepage, you can search for the book by typing its title in the search box or browsing through the categories. Alternatively, you can use this direct link to access the book page: https://www.packtpub.com/product/mastering-servicenow-second-edition/9781786465955.
Step 2: Create an account or log in with your existing credentials
To download Mastering ServiceNow - Second Edition pdf from the publisher's website, you need to have an account with them. If you don't have an account yet, you can create one by clicking on the "Register" button at the top right corner of the website. You will need to provide your name, email address, password, country, and consent to their terms and conditions. You will also receive a verification email to activate your account.
If you already have an account with Packt Publishing, you can log in with your email address and password by clicking on the "Log in" button at the top right corner of the website.
Step 3: Add the book to your cart and proceed to checkout
Once you are logged in to your account, you can add Mastering ServiceNow - Second Edition pdf to your cart by clicking on the "Add to Cart" button on the book page. You can also choose other formats of the book, such as paperback or ebook bundle. You can also add other books or products that interest you to your cart.
```html Cart" button at the top right corner of the website. You will be taken to the checkout page, where you can review your order details, apply any coupon codes or discounts, and choose your payment method. You can pay with your credit card, PayPal, or other options available in your country.
Step 4: Download the pdf file and enjoy reading
After you complete your payment, you will receive a confirmation email with a link to download Mastering ServiceNow - Second Edition pdf. You can also access your downloads from your account dashboard on the publisher's website. You can download the pdf file to your computer or any device that supports pdf reading. You can also print the pdf file if you prefer a hard copy.
Now you have successfully downloaded Mastering ServiceNow - Second Edition pdf. You can start reading it and learn how to use ServiceNow to automate and optimize your business processes.
How to master ServiceNow - Second Edition pdf
In this section, we will give you an overview of the main topics covered in Mastering ServiceNow - Second Edition pdf. The book is divided into four chapters, each focusing on a different aspect of ServiceNow. Here are the summaries of each chapter:
Chapter 1: Getting Started with ServiceNow
This chapter introduces you to the basics of ServiceNow, such as its architecture, components, installation, configuration, and user interface. You will learn how to:
Understand the core concepts and terminology of ServiceNow
Install and set up ServiceNow on your local or cloud environment
Navigate and customize the user interface of ServiceNow
Use the system settings and preferences to configure ServiceNow
Manage users, groups, roles, and permissions in ServiceNow
Use the update sets and clones to manage changes in ServiceNow
Chapter 2: Building Applications on ServiceNow
This chapter teaches you how to create applications on ServiceNow using the low-code or no-code development tools. You will learn how to:
Create tables, fields, and forms to store and display data in ServiceNow
Use scripts, workflows, and business rules to add logic and functionality to your applications
Design user-friendly and secure applications using UI policies, UI actions, UI pages, etc.
Use the Flow Designer and IntegrationHub to create and run flows and actions
Use the Guided App Creator to build applications quickly and easily
Use the Application Studio and Studio IDE to develop applications using code
Chapter 3: Integrating ServiceNow with Other Systems
This chapter shows you how to integrate ServiceNow with other systems using APIs and web services. You will learn how to:
Use RESTful APIs and web services to exchange data between ServiceNow and other systems
Use import sets and transform maps to import data from external sources into ServiceNow
Use orchestration and automation tools to execute tasks on remote systems from ServiceNow
Use plugins and store apps to extend the functionality of ServiceNow
Use event management and service mapping to monitor and map your IT infrastructure in ServiceNow
Chapter 4: Managing and Improving ServiceNow Performance
This chapter explains how to monitor and troubleshoot ServiceNow issues, as well as how to use best practices and standards for coding and testing. You will learn how to:
Use logs, debuggers, browsers, and tools to identify and resolve errors in ServiceNow
Use caching, indexing, clustering, load balancing, etc., to improve the speed and reliability of ServiceNow
Use performance analytics and reporting tools to measure and improve your service delivery in ServiceNow
Use coding conventions, testing methods, documentation guidelines, etc., to ensure the quality and maintainability of your applications in ServiceNow
Use knowledge management and collaboration tools to share information and best practices in ServiceNow
In this article, we have given you a brief introduction to ServiceNow, its benefits, and its new features in the second edition of Mastering ServiceNow. We have also shown you how to download Mastering ServiceNow - Second Edition pdf from the publisher's website, and how to master its contents. We hope that this article has helped you learn more about ServiceNow and how to use it to automate and optimize your business processes.
If you want to learn more about ServiceNow, you can visit the official website of ServiceNow at https://www.servicenow.com/. You can also check out the online community of ServiceNow at https://community.servicenow.com/, where you can find forums, blogs, events, and resources related to ServiceNow. You can also join the ServiceNow Developer Program at https://developer.servicenow.com/, where you can access free training, tools, and resources for developing applications on ServiceNow.
Thank you for reading this article. We hope that you have enjoyed it and found it useful. If you have any questions or feedback, please feel free to leave a comment below. We would love to hear from you.
Here are some frequently asked questions about Mastering ServiceNow - Second Edition pdf:
Q: How can I get a free sample of Mastering ServiceNow - Second Edition pdf?
A: You can get a free sample of Mastering ServiceNow - Second Edition pdf by visiting the book page on the publisher's website and clicking on the "Free Sample" button. You will be able to download a pdf file that contains the first chapter of the book.
Q: How can I get a hard copy of Mastering ServiceNow - Second Edition?
A: You can get a hard copy of Mastering ServiceNow - Second Edition by ordering the paperback version of the book from the publisher's website or from other online or offline retailers. You can also print the pdf file if you have access to a printer.
Q: How can I contact the author of Mastering ServiceNow - Second Edition?
A: You can contact the author of Mastering ServiceNow - Second Edition, Martin Wood, by visiting his website at https://www.martinwoodconsulting.com/. You can also follow him on Twitter at @martinwood.
Q: How can I leave a review or rating for Mastering ServiceNow - Second Edition?
A: You can leave a review or rating for Mastering ServiceNow - Second Edition by visiting the book page on the publisher's website and clicking on the "Write Your Own Review" button. You will need to log in to your account and provide your feedback and rating. You can also leave a review or rating on other platforms, such as Amazon, Goodreads, etc.
Q: How can I get more books or products from Packt Publishing?
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